Previously published on Forbes
Many of us are done reading the “doom scroll.” Want some good news? As a researcher of what leaders are doing right – especially those who are creating super healthy cultures – I felt lucky to have found Sam and Kacie Malouf. Glassdoor ranked their company, Malouf, number 8 on their Best Places to Work list in 2019. In fact, they are a seven-time nationally ranked Best Place to Work, receiving accolades from Glassdoor, Inc, InHerSight, and Comparably!
What are they doing to earn this? In my interviews with key leaders, I found five things to point to what they are doing really, really right:
1. Take Care of People
Let’s start with “The Magic of Malouf.” The leaders of Malouf work hard on creating a culture of caring – offering all kinds of great perks to their team, with the idea of increasing physical fitness, nutritional wellbeing, mental health, and of course, good sleep. They feel that when their employees are happy, they do their best work and their customers receive friendly and effective service. This kind of makes sense, doesn’t it? They have on-site culinary team that makes lunch every day for the team. They have a gym for employees and even a hair salon on-site. Clearly, happy employees are a priority.
2. Live the Values
At the heart of their business are eight values that guide them: own it, act with integrity, work to win, be kind, be better every day, do more with less, make it fun, and think big picture. These values aren’t just words on a plaque in the boardroom. They are lived out every day in a thousand ways at Malouf. As part of their value “own it,” they have never had departmental budgets. Sam and Kacie challenge the leadership team to run the business like it’s their own – if an expense is justified, go for it.
3. Show You Care
Sam Malouf, the CEO and founder of Malouf, knows every one of his 500 team members, personally. He’s driven by helping people and wants to connect to people and their lives. He sends texts to team members and offers individual care about people, not just their work product.